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Support Staff at Peak Software |
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Hardware Maintenance
We employ first line support technicians who offer telephone assistance in conjunction with our partners for the last 15 years, Rocc Computers, who deploy up to 30 engineers nationwide to provide on-site visits to our customers |
Implementation Services
From initial planning to completion, we will work closely with you and respond to your specific needs. Training for example, is structured to meet your skill level and IT capability, a comprehensive site survey carried out by one of our project consultants will audit your specific hardware requirements and we will always endeavor to transfer data from your existing system as appropriate |
Help-desk services
Our help-desk is manned by trained, experienced, industry professionals who not only understand our software, but know how it works in your trading environment
- All queries are logged and monitored for speedy turn around
- Reports on the nature and number of calls per customer are analysed to reveal training needs
- Our staff receive on-going training and are incentivised to respond promptly and politely
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Training
Training will help you optimise the benefit you derive from your system. Our training centre provides a pleasant and quiet training environment with access to a workstation for 'hands-on' practice. Alternatively, training can be delivered on-site at your premises. |
Programming
Our programming department is deployed in 4 areas.
- Maintenance of the current version of the software
- Development of new and improved modules and enhancements to the system
- Programming of customer specific requirements
- Developing manufacturer interfaces and communications
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